Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I literally ordered a kit that came with the cleanser, moisturizer and a mask. I intended to order the masque of zen but ordered the skin polish instead.

Well I didn’t realize you can’t just send back one item of a “collection” even though they do sell those collection items separately! I already paid 7 bucks to send the wrong mask back now I have to send the stuff I’ve been using for over a week?! Instead of them just sending the one item. So now I am down one item from the collection but paid for the whole collection 82 and 7 to ship that wrong item back.

To make them make it right they want me to send the other items back which will cost me an extra 7-10 so all in all one collection will have cost me over 99 bucks. Worst policy ever!!!!

Product or Service Mentioned: Limelight By Alcone Customer Care.

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That is highly unfortunate that this happened to you. Have you talked to your beauty guide?! If you were my customer Id immediately send you the right Collection and have you send the wrong items to me at my expense.


I am sure if you would contact the Beauty Guide you purchased from she would help exchange the product for you. Sorry you are having such a hard time. I haven't had to exchange anything through the company but I would hope the person you bought from would take care of this for you.


Good review of Limelife and other mlms who make their money off overpriced, mediocre goods purchased by the consultants, not actual customers on episode 3 of Podcast called The Dream.