I literally ordered a kit that came with the cleanser, moisturizer and a mask. I intended to order the masque of zen but ordered the skin polish instead.
Well I didn’t realize you can’t just send back one item of a “collection” even though they do sell those collection items separately! I already paid 7 bucks to send the wrong mask back now I have to send the stuff I’ve been using for over a week?! Instead of them just sending the one item. So now I am down one item from the collection but paid for the whole collection 82 and 7 to ship that wrong item back.
To make them make it right they want me to send the other items back which will cost me an extra 7-10 so all in all one collection will have cost me over 99 bucks. Worst policy ever!!!!
Product or Service Mentioned: Limelight By Alcone Customer Care.